U.S Privacy Policy
Last Revised: January 2024
This Privacy Policy describes how XOEAN. and XOEAN retail companies (collectively, “XOEAN,” “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions. You can jump to particular topics by going to the headings below:
Types Of Information We Collect.
We collect information as described in the specific policies provided by the Website. For details, please refer to the following:
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for the subscription to the newsletter service, see the Newsletter Privacy Policy
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for access to the reserved area XOEAN & ME, see the XOEAN & ME Privacy Policy,
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for sending requests through the “Contact us” section see the Contact Us Policy,
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for the online purchase of XOEAN branded products, see the Online Shop Privacy Policy,
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for the purchase of XOEAN branded products in XOEAN retail locations, see Privacy Policy Retails, and
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for the “Localize me” service, see the Localize Me Policy.
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for tracking and analyzing website behavior, see the Cookie Policy
If you apply for a job posting we also collect information necessary to process your application or to retain you as an employee. This may include, among other things, contact information and information regarding your employment history. We use this information to respond to employment applications and in anticipation of your potential employment with us.
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
Sharing Of Information.
We do not sell your personal information. In addition to the specific situations discussed elsewhere in our privacy policies, we disclose information in the following situations:
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Acquisitions. If another company acquires, or plans to acquire, our company, business, or our assets, we will share information with that company, including at the negotiation stage.
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Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
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Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
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Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.
Your Choices.
You can make the following choices regarding your personal information:
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Access To Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.
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Deletion Of Your Personal Information. You may request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
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Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.
Please address written requests and questions about your rights to () or email customerprivacy@xoean.com.
Note that, as required by law, we will require you to prove your identity. We may conduct an identity verification by phone call or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity or to provide copy of your identity document. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.
If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:
1. The agent must provide us with a copy of a written and signed permission from you giving the agent permission to submit requests on your behalf; and
2. If you are a business, proof that you are registered with the Secretary of State to conduct business in California.
How We Protect Personal Information
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
If we do not receive both pieces of information, the request will be denied.
Miscellaneous
The following additional information relates to our privacy practices:
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Changes To This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. We will note the effective date of the latest version at the beginning of the Privacy Policy.
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Information for California Residents. California Civil Code Sections 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether certain categories of information are collected, “sold” or transferred for an organization’s “business purpose”(as those terms are defined under California law). You can find a list of the categories of information that we collect and share here in below. Please note that because this list is comprehensive it may refer to types of information that we share about people other than yourself. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing please submit a written request to us using the information in the "Contact Information" section below. We do not discriminate against California residents who exercise any of their rights described in this Privacy Policy.
Contact Information
If you have any questions, comments, or complaints concerning our privacy practices please contact us at (), email customerprivacy@xoean.com.
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California Personal Information Disclosure
California Civil Code 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicates that companies should disclose whether the following categories of information are collected, “sold,” or transferred for an organization’s “business purpose” as those terms are defined under California law. You can find details about the information that we collect from California residents in the chart below. Note that while a category may be marked that does not necessarily mean that we have information in that category about you. Please also note that nothing in this disclosure should be construed to concede that we or any of or affiliates are a “business” as that term is defined under the California Consumer Protection Act (the “CCPA”).
In addition, we may disclose information when requested to government entities, auditors, lawyers, consultants, and other parties as required by law concerning any category (e.g., in response to a subpoena).”
Categories of Personal Information We Collect
To Whom We Disclose Personal Information for a Business Purpose Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name
• Advertising networks
• Affiliates or subsidiaries
• Business partners
• Data analytics providers
• Internet service providers
• Joint marketing partners
• Operating systems and platforms
• Other Service Providers
• Payment processors and financial institutions
• Professional services organizations, this may include auditors and law firms
• Social networks
Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics or description, state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information
• Affiliates or subsidiaries
• Business partners
• Other Service Providers
• Payment processors and financial institutions
• Professional services organizations, this may include auditors and law firms
Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical or mental handicap, etc.
• Affiliates or subsidiaries
• Business partners
• Other Service Providers
• Payment processors and financial institutions
• Professional services organizations, this may include auditors and law firms
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Affiliates or subsidiaries
• Business partners
• Other Service Providers
• Payment processors and financial institutions
• Professional services organizations, this may include auditors and law firms
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.
• Advertising networks
• Affiliates or subsidiaries
• Business partners
• Data analytics providers
• Internet service providers
• Joint marketing partners
• Operating systems and platforms
• Other Service Providers
• Payment processors and financial institutions
• Professional services organizations, this may include auditors and law firms
• Social networks
Geolocation data
• Advertising networks
• Affiliates or subsidiaries
• Business partners
• Data analytics providers
• Internet service providers
• Joint marketing partners
• Operating systems and platforms
• Other Service Providers
• Payment processors and financial institutions
• Professional services organizations, this may include auditors and law firms
• Social networks
Professional or employment-related information
• Affiliates or subsidiaries
• Business partners
• Other Service Providers
• Payment processors and financial institutions
• Professional services organizations, this may include auditors and law firms
Inferences drawn from any of the information listed above
• Advertising networks
• Affiliates or subsidiaries
• Business partners
• Data analytics providers
• Internet service providers
• Joint marketing partners
• Operating systems and platforms
• Other Service Providers
• Payment processors and financial institutions
• Professional services organizations, this may include auditors and law firms
• Social networks